Types of Users

HIVO categorises users into three groups; Light, Regular, and Heavy Users.

A User will be placed in one of the three groups according to the following rules (with reference to the ‘List of User Rights’):

• Light User

• Regular User

• Heavy User

The maximum number of Light, Regular, and Heavy users that you have at your disposal is specified in your Contract. To help you monitor how many active users there are in each profile across your entire Client, you can verify the numbers with HIVO Support.

👉 Below are some typical categorisations or applications of Light, Regular and Heavy users within an organization:

1. Light Users

• A User is a Light User if they are active and have only Light Rights.

• Typically only need baseline access to view, upload and download assets and collections

  • Company staff

  • Suppliers.

  • Creative Agencies.

  • Freelancers.

  • Media Outlets.

2. Regular Users

• A User is a Regular User if they have at least one Regular Right, and no Heavy Rights.

• Typically need more than baseline access to update assets, collections, metadata and other features

  • Company staff.

  • Creative Agencies and Suppliers requiring higher access.

3. Heavy Users

• A User is a Heavy User if they have at least one Heavy Right.

• Typically need full platform access to all features and the ability to add new users, define roles and users access to platform features:

  • Administrators of the HIVO account.

  • Company staff inside Marketing or Communications departments with Heavy user Rights.

If you have any questions, don't hesitate to ask, we're always here to help!