Introduction

Welcome to HIVO's support guide!

What Is HIVO?

HIVO (pronounced 'high-voh') is a complete software solution for digital asset management, proofing, approvals and content automation.

What Do HIVO's Products Do?

Digital Asset Management Software: is your central hub for storing, finding, and using all your digital files - like photos, videos, and documents. Makes them easy to find and share!

Approval Workflow Software: simplifies and automates the approval process, making it efficient and error-free.

Content Automation Software: streamlines and automates content creation and distribution processes, freeing up time for content professionals.

Digital Brand Guideline Tools: empowers brand managers to maintain control of your brand identity, streamline workflows, and create brand equity.

Ready to get the most out of your HIVO account? Explore HIVO's support guide today! 🚀

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Scope of the Guide and Support

This online support guide is generic and focuses on explaining how the features within the HIVO system work. The guide is designed to help users understand and correctly use the functionalities of the HIVO.

🔹 Scope of coverage of online support guide

This document is designed to:

• Explain how the standard features of the HIVO system work.

• Guide users on how to use the platform’s functionalities.

• Provide general (generic) system-level information.

This guide is not intended to describe business-specific configurations for individual organizations.

🔹 Out of the scope of online support guide

This guide does not include organization-specific information. Specifically, it does not contain:

• Asset-specific information

  • The storage location of your organization’s assets

  • Specific file names

  • Internal folder structures

• Metadata-specific information

  • The list of tags used by your organization

  • Custom metadata fields configured for your business

  • Internal metadata naming conventions

• User-specific information

  • User lists

  • Specific permission settings

  • Internal role structures

• Business configuration

  • Customized templates

  • Internal workflows

  • Organization-specific approval processes

  • Account-specific system configurations

👉 Please contact your Internal System Admins (or Implementation Consultant) for further support on the information listed below:

• Organization-specific account configuration

• Internal folder structures

• Naming conventions

• Custom metadata fields

• User permissions

• Customized templates or workflows

👉 Example

• This guide may explain: How to search for assets using metadata?

• However, it does not include information about:

  • How your organization names assets?

  • Which tags are used in my system?

  • Which folders contain my assets?

  • What metadata has been configured for my account?

If you have any questions, don't hesitate to ask, we're always here to help!