# Introduction

## What Is HIVO?

HIVO (pronounced 'high-voh') is a complete software solution for digital asset management, proofing, approvals and content automation.

## What Do HIVO's Products Do?

[**Digital Asset Management Software**](https://hivo.co/digital-asset-management)**:** is your central hub for storing, finding, and using all your digital files - like photos, videos, and documents. Makes them easy to find and share!

[**Approval Workflow Software:** ](https://hivo.co/approval-workflow-software)simplifies and automates the approval process, making it efficient and error-free.

[**Content Automation Software:**](https://hivo.co/content-automation-software) streamlines and automates content creation and distribution processes, freeing up time for content professionals.

[**Digital Brand Guideline Tools:** ](https://hivo.co/digital-brand-guidelines) empowers brand managers to maintain control of your brand identity, streamline workflows, and create brand equity.

**Ready to get the most out of your HIVO account? Explore HIVO's support guide today! 🚀**

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## Scope of the Guide and Support

This online support guide is **generic** and focuses on explaining how the features within the HIVO system work. The guide is designed to help users understand and correctly use the functionalities of the HIVO.

### 🔹 Scope of coverage of online support guide

This document is designed to:

* Explain how the standard features of the HIVO system work.
* Guide users on how to use the platform’s functionalities.
* Provide general (generic) system-level information.

This guide is **not intended to describe business-specific configurations for individual organizations**.

### 🔹 Out of the scope of online support guide

This guide **does not include organization-specific information**. Specifically, it does not contain:

* **Asset-specific information**
  * The storage location of your organization’s assets
  * Specific file names
  * Internal folder structures
* **Metadata-specific information**
  * The list of tags used by your organization
  * Custom metadata fields configured for your business
  * Internal metadata naming conventions
* **User-specific information**
  * User lists
  * Specific permission settings
  * Internal role structures
* **Business configuration**
  * Customized templates
  * Internal workflows
  * Organization-specific approval processes
  * Account-specific system configurations

👉 **Please contact your Internal System Admins (or Implementation Consultant)** for further support on the information listed below:

* Organization-specific account configuration
* Internal folder structures
* Naming conventions
* Custom metadata fields
* User permissions
* Customized templates or workflows

#### 👉 Example

* This guide may explain: How to search for assets using metadata?
* However, it does not include information about:
  * How your organization names assets?
  * Which tags are used in my system?
  * Which folders contain my assets?
  * What metadata has been configured for my account?

If you have any questions, don't hesitate to ask, we're always here to help!