MFA Configuration

Ensure that only you can access your account, even if your password is compromised

MFA (Multi-Factor Authentication) is a security method that requires users to verify their identity through multiple steps, providing enhanced protection for your account.

Benefits of Using MFA

• Enhanced Security: MFA adds an extra layer of protection, safeguarding your account from password-guessing attacks.

• Prevents Unauthorized Access: Even if someone has your password, they cannot access your account without the OTP (One-Time Password).

• Data Safety: Protects personal data and sensitive information from being leaked or compromised.

How to set up MFA configuration

Step 1: Access Your Profile

• Click the Avatar icon located at the top-right corner of the interface and select "Profile" option.

• Profile Information: Includes personal details such as your name, email, and security options.

Access to Profile

Step 2: Select “MFA Configuration”

• In the Profile menu, choose the MFA Configuration option.

MFA Configure

• A pop-up window titled Configure MFA Options will appear.

Configure MFA options

Step 3: Enable Two-Factor Authentication (2FA)

• Scan the QR Code:

  • Use an authenticator app (e.g., Google Authenticator, 1Password) to scan the displayed QR code.

  • If you don’t have an authenticator app, download one from the Google Play Store or Apple App Store.

• Enter the Verification Code:

  • Once the QR code is scanned, the app will generate a One-Time Password (OTP).

  • Enter the OTP into the provided input field.

Configure 2FA

Step 4: Click “Submit” to Save

• After entering the OTP, click the Submit button to complete the configuration process

• When logging into the system, in addition to entering your account password, you will be required to input an OTP from your authenticator app (e.g., Google Authenticator, 1Password).

Request one-time verification code

Authentication code is sent to the authentication app

How to set up MFA configuration for another user (Admin user only)

If you are an Administrator of your account, you can set up MFA for the users in the system by following these steps:

Step 1: Access the Client Profile

• Click on the Client Profile icon located in the top-right corner of the screen.

Access to Client Profile

Step 2: Switch to the User Tab

• Within the Client Profile, navigate to the User tab. Here, a list of users in the system will be displayed.

• Select the User for whom you want to set up MFA.

Select User

Step 3: Select “Impersonate User”

• Click on the Impersonate User option to act on behalf of that user.

• Note:

  • Impersonate User allows you to view the interface exactly as the user would see it.

  • This mode is only active for the current tab.

  • To stop impersonation, simply refresh the page.

Impersonate User

Step 4: Configure MFA

• While in impersonation mode, set up MFA for the user by following the standard steps:

  1. Inccess to Profile and to to the MFA Configuration option.

  2. Scan the QR code using an authenticator app (e.g., Google Authenticator, 1Password).

  3. Enter the OTP and click Submit to complete the setup.

Enable MFA today to ensure the highest level of protection for your account! 🎉

If you encounter any issues, contact the support team for assistance.