# MFA Configuration

**MFA (Multi-Factor Authentication)** is a security method that requires users to verify their identity through multiple steps, providing enhanced protection for your account.

<details>

<summary>Benefits of Using MFA</summary>

* ***Enhanced Security:** MFA adds an extra layer of protection, safeguarding your account from password-guessing attacks.*
* ***Prevents Unauthorized Access:** Even if someone has your password, they cannot access your account without the OTP (One-Time Password).*
* ***Data Safety:** Protects personal data and sensitive information from being leaked or compromised.*

</details>

### How to set up MFA configuration

🔹 **Step 1: Access Your Profile**

* Click the **Avatar** icon located at the top-right corner of the interface and select **"Profile"** option.&#x20;
* **Profile Information:** Includes personal details such as your name, email, and security options.

<figure><img src="/files/wSZ5AVWHU4Hfs5C6H7Mr" alt=""><figcaption><p>Access to Profile</p></figcaption></figure>

🔹 **Step 2: Select “MFA Configuration”**

* In the Profile menu, choose the **MFA Configuration** option.

<figure><img src="/files/5I6vGfpPDW6FpUQ0DnVO" alt=""><figcaption><p>MFA Configure</p></figcaption></figure>

* A pop-up window titled **Configure MFA Options** will appear.

<figure><img src="/files/L02YOwxtDapP7G9Q7BO9" alt=""><figcaption><p>Configure MFA options </p></figcaption></figure>

🔹 **Step 3: Enable Two-Factor Authentication (2FA)**

* **Scan the QR Code:**
  * Use an authenticator app (e.g., Google Authenticator, 1Password) to scan the displayed QR code.
  * If you don’t have an authenticator app, download one from the Google Play Store or Apple App Store.
* **Enter the Verification Code:**
  * Once the QR code is scanned, the app will generate a One-Time Password (OTP).
  * Enter the OTP into the provided input field.

<figure><img src="/files/I2bW5K5YWx3OGZ9VYcI0" alt=""><figcaption><p>Configure 2FA</p></figcaption></figure>

**Step 4: Click “Submit” to Save**

* After entering the OTP, click the **Submit** button to complete the configuration process
* When logging into the system, in addition to entering your **account password**, you will be required to input an **OTP** from your authenticator app (e.g., Google Authenticator, 1Password).

<figure><img src="/files/TGQbC4KPxMSWJpV6jOfZ" alt=""><figcaption><p>Request one-time verification code</p></figcaption></figure>

<figure><img src="/files/colw2b0NsSoAN8kd6GeZ" alt=""><figcaption><p>Authentication code is sent to the authentication app</p></figcaption></figure>

### How to set up MFA configuration for another user (Admin user only)

If you are an Administrator of your account, you can set up **MFA** for the users in the system by following these steps:

#### 🔹 **Step 1: Access the Client Profile**

* Click on the **Client Profile** icon located in the top-right corner of the screen.&#x20;

<figure><img src="/files/4qxFSFS8Z9uzk2OSsi7j" alt=""><figcaption><p>Access to Client Profile</p></figcaption></figure>

#### 🔹 **Step 2: Switch to the User Tab**

* Within the **Client Profile**, navigate to the **User** tab. Here, a list of users in the system will be displayed.
* Select the **User** for whom you want to set up MFA.

<figure><img src="/files/lXatAREoKkSPsUqmFh3S" alt=""><figcaption><p>Select User</p></figcaption></figure>

#### 🔹 **Step 3: Select “Impersonate User”**

* Click on the **Impersonate User** option to act on behalf of that user.
* **Note:**
  * **Impersonate User** allows you to view the interface exactly as the user would see it.
  * This mode is only active for the current tab.
  * To stop impersonation, simply refresh the page.

<figure><img src="/files/70jLm1FodxhyU0H5uQTj" alt=""><figcaption><p>Impersonate User</p></figcaption></figure>

#### 🔹 **Step 4: Configure MFA**

* While in impersonation mode, set up MFA for the user by following the standard steps:
  1. Inccess to **Profile** and to to the **MFA Configuration** option.
  2. Scan the QR code using an authenticator app (e.g., Google Authenticator, 1Password).
  3. Enter the OTP and click **Submit** to complete the setup.

Enable MFA today to ensure the highest level of protection for your account! 🎉

If you encounter any issues, contact the support team for assistance.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.hivo.co/profile/mfa-configuration.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
