Upload Queue and Errors

The upload queue is where you can view the progress of your upload

Upload queue

After starting an upload, you will be directed to the Upload Queue, where you can: ✅ Manage the upload process. ✅ Track the upload status of each file.

💡 Note:

• You don’t need to stay on this page, but HIVO must remain open in your browser tab until the upload is complete.

• You can access the Upload Queue by clicking the progress indicator next to your company logo in the top left corner.

How to navigate Upload Queue

'Queue' Tab

• Under the ‘Queue’ tab, you’ll see sections for ‘In Progress’ and ‘Queue’. You can pause/resume the upload by clicking the icon next to the ‘In Progress’ heading.

• ‘Queue’ Section: Displays files waiting to be uploaded.

👉 You can remove Assets from the upload by clicking the ‘X’ icon - use the icon next to an Asset name for just that Asset, or next to the ‘Queue’ heading for all remaining Assets.

Upload Queue

👉 The ‘Queue’ section will show the order in which Assets will start uploading (Assets at the top of the queue will be added to ‘In Progress’ next). You can click the up arrow next to Assets to push them to the front of the queue.

Push asset to the front of the queue

Upload Errors

• The ‘Errored’ Tab lists files that failed to upload. Common reasons include: ❌ Empty files (0-byte size). ❌ Weak internet connection.

• You can add these Assets back to the Upload Queue by clicking the ‘Retry’ arrow icon.

Upload Successful

• In the ‘Successful’ Tab, you will find a list of files that have been added to the Library. Click the Asset name to navigate to that Asset’s detail page.

💡 Note: Some properties, such as auto-tagging and facial recognition, may take a few minutes to process after upload.

Upload Successful Tab

If you have any questions, don't hesitate to ask, we're always here to help!