Upload Queue and Errors

The upload queue is where you can view the progress of your upload

Upload queue

• Once you’ve started the upload, you’ll be brought to the Upload Queue, where you’ll be able to manage the upload and view its progress.

• You don’t have to stay on this page within HIVO, but you do need to leave HIVO open in your browser tab whilst the upload is ongoing.

• The Upload Queue can be accessed by clicking the progress indicator next to your company logo in the top left (shown within the red rectangle in the below image).

How to navigate Upload Queue

• Under the ‘Queue’ tab, you’ll see sections for ‘In Progress’ and ‘Queue’. You can pause/resume the upload by clicking the icon next to the ‘In Progress’ heading.

Upload Queue

• The ‘Queue’ section will show the order in which Assets will start uploading (Assets at the top of the queue will be added to ‘In Progress’ next). You can click the up arrow next to Assets to push them to the front of the queue.

Push asset to the front of the queue

• You can remove Assets from the upload by clicking the ‘X’ icon - use the icon next to an Asset name for just that Asset, or next to the ‘Queue’ heading for all remaining Assets.

Upload Errors

The ‘Errored’ tab will show Assets that failed to upload. This can be for a number of reasons, most commonly due the Asset being empty (had a file size of 0), or a weak internet connection. You can add these Assets back to the Upload Queue by clicking the ‘Retry’ arrow icon.

Upload Successful

• In the ‘Successful’ tab, you’ll see a list of Assets that have now been added to the Library. You can click the Asset name to navigate to that Asset’s detail page.

Upload Successful Tab

Note: Some Versions / properties of the Asset may still be in progress, E.g. Adding automated tags and facial recognition can take several minutes.

If you have any questions, don't hesitate to ask, we're always here to help!