# Upload Queue and Errors

### Upload queue

After starting an upload, you will be directed to the **Upload Queue**, where you can:\
✅ **Manage the upload process**.\
✅ **Track the upload status of each file**.

💡 **Note:**

* You **don’t need to stay on this page**, but **HIVO must remain open in your browser tab** until the upload is complete.
* You can access the **Upload Queue** by **clicking the progress indicator** next to your company logo in the top left corner.

<figure><img src="/files/pQEPvPHNJ20e3tmqAz5c" alt=""><figcaption><p>How to navigate Upload Queue</p></figcaption></figure>

#### 'Queue' Tab

* Under the ‘Queue’ tab, you’ll see sections for ‘In Progress’ and ‘Queue’. You can **pause/resume the upload** by clicking the icon next to the ‘In Progress’ heading.&#x20;
* **‘Queue’ Section**: Displays **files waiting to be uploaded.**

👉 You can **remove Assets from the upload** by clicking the ‘X’ icon - use the icon next to an Asset name for just that Asset, or next to the ‘Queue’ heading for all remaining Assets.

<figure><img src="/files/R2j37qGvgxhFJ241QSkY" alt=""><figcaption><p>Upload Queue</p></figcaption></figure>

👉 The ‘Queue’ section will show the order in which Assets will start uploading (Assets at the top of the queue will be added to ‘In Progress’ next). You can click the up arrow next to Assets to **push them to the front of the queue**.

<figure><img src="/files/Z2O4OcYEohmDtqZKtKs5" alt=""><figcaption><p>Push asset to the front of the queue</p></figcaption></figure>

### Upload Errors

* The **‘Errored’ Tab** lists **files that failed to upload**. Common reasons include:\
  ❌ **Empty files** (0-byte size).\
  ❌ **Weak internet connection**.
* You can **add these Assets back to the Upload Queue** by clicking the ‘**Retry**’ arrow icon.&#x20;

### Upload Successful

* In the **‘Successful’ Tab**, you will find a list of **files that have been added to the Library**. Click the Asset name to navigate to that [Asset’s detail page](https://support.hivo.co/assets/asset-detail-page).&#x20;

💡 **Note:** Some properties, such as **auto-tagging and facial recognition**, may take **a few minutes to process** after upload.

<figure><img src="/files/beSqx372DMgn02xeUzNN" alt=""><figcaption><p>Upload Successful Tab</p></figcaption></figure>

If you have any questions, don't hesitate to ask, we're always here to help!


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