# 1.5.9

## What's Changed

### \[Update] Added Thumbnail Support for .dotm Files

Previously, when a Microsoft Word Macro-Enabled Template (`.dotm`) file was uploaded to the platform, the system failed to generate a visual preview, resulting in a generic file icon. This created a 'blind spot' in the library, forcing users to rely entirely on filenames to identify templates. Now, the system automatically generates and displays thumbnail previews for all `.dotm` template files.

<figure><img src="https://2446612760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0sjg5GpIPr5HzBTJYqYe%2Fuploads%2F4rzVLRUmMlb73dP2iQan%2FGroup%20963.png?alt=media&#x26;token=b0c42058-abe9-483d-8c2c-5d15c712ade4" alt=""><figcaption></figcaption></figure>

***

### \[New Feature] Metadata Templates (Super-Admin Exclusive)

We are excited to introduce the Metadata Templates feature, designed to help Client-Admins establish standardized metadata structures.&#x20;

**🔹 Update Details:**&#x20;

You can now save these configurations as templates and reuse them, ensuring consistency across the entire system.

* **Save as Template:** Easily save your current metadata configuration as a template to reuse for future projects or asset categories.
* **Apply Templates:** Quickly apply saved templates to your system with just a few clicks, significantly reducing manual setup time.

👉 See more about [**Metadata Settings**](https://support.hivo.co/client-profile/client-profile-settings/asset-and-metadata-management) here.&#x20;

<figure><img src="https://2446612760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0sjg5GpIPr5HzBTJYqYe%2Fuploads%2FnOQotzBuSYSUvIuX8eQI%2FGroup%20965.png?alt=media&#x26;token=134ab60e-5862-4119-8e15-7f55fff8a8f2" alt=""><figcaption></figcaption></figure>

***

### \[New Feature] **Support Tickets Tab Added to HIVO**

A new **Tickets** tab has been added to the **Support** page in HIVO to help clients track and manage their support requests more easily.

**🔹 Feature Details:**

* **View Submitted Tickets:** Clients can now see all support tickets submitted by their own organization directly within the Support page.
* **Detailed Ticket View: Client Admin** Clicking the **edit icon** on a ticket opens a detailed view displaying the full ticket description along with any attached files.
* **Commenting System:** Both **Client Admins** and **HIVO Admins** can add comments within a ticket to communicate and provide updates.
* **Ticket Status Updates: HIVO Admins** can manually update the status of a ticket to keep clients informed about progress.

<figure><img src="https://2446612760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0sjg5GpIPr5HzBTJYqYe%2Fuploads%2FrkV8x2iUaXJLeyx3QDyz%2FGroup%20967.png?alt=media&#x26;token=4c60f99c-b3c7-4f79-8be9-932fb46d5cb6" alt=""><figcaption></figcaption></figure>

This update improves transparency and communication between clients and the HIVO support team by centralizing ticket tracking and discussion within the platform.

***

#### \[Improvement] Version Access Requests

We have upgraded the Version Access Request feature to provide maximum flexibility for users when managing access permissions to assets.

**🔹 Update Details:**&#x20;

* Users who were previously restricted to specific version access can now request access to all versions directly from the Asset Details page.

<figure><img src="https://2446612760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0sjg5GpIPr5HzBTJYqYe%2Fuploads%2FGOPNtQxZNsp9BMWooxBA%2FGroup%20968.png?alt=media&#x26;token=b7f0f386-b5b3-4224-ab06-5fcbbc7f301c" alt=""><figcaption></figcaption></figure>

If you have any questions, don't hesitate to ask, we're always here to help!