# How to check asset visibility in HIVO

If a user (or group) cannot see specific folders or assets in the Library—even after being granted access—this is typically caused by **permission inheritance, visibility rules, or system-level overrides**. As HIVO is a comprehensive digital asset management (DAM) and approval workflow solution, visibility is governed by several layers of configuration. 

Use the steps below to identify and resolve the issue.

### 1. Check User Group Permissions

This is the first step to determine if the group the user belongs to has been granted basic system rights. These specific permission settings are typically managed by your Internal System Administrator.

#### 1.1 Right to View Library & View Assets 

This is the most fundamental permission for accessing the Assets module. Without this right, users will not be able to see any files within the system.

* How to check: Access the specific group -> [**Edit User Right**](https://support.hivo.co/client-profile/groups/edit-user-rights-for-group) -> scroll to Assets General -> **Enable "Can View Assets"** and **"Can view Library"** rights. 

<figure><img src="/files/CryZHX4vUMaDb4QBfSKk" alt=""><figcaption></figcaption></figure>

#### 1.2 Right to View Folders

This permission allows users to see the folder tree structure within the Library.

* How to check: Access the group -> Edit User Right -> scroll to Folder General -> **Enable "Can View Folders" right.**

<figure><img src="/files/lYCtqHcRDeARU70NjHz6" alt=""><figcaption></figcaption></figure>

#### 1.3 Specific Restrictions Overriding Access

In some cases, individual assets may remain hidden due to their current status, even if general "View" rights are granted.

🔹 **Rights to view assets with special conditions** (e.g., Archived, Sensitive)

Some assets may be hidden if they are labeled with conditions such as [**Archived** ](https://support.hivo.co/assets/archiving-assets)**or** [**Sensitive**](https://support.hivo.co/assets/sensitive-assets). To allow user groups to see these assets, you need to grant additional permissions (e.g., View sensitive assets) in the [**User Group settings.**](https://support.hivo.co/client-profile/groups/edit-user-rights-for-group)

<figure><img src="/files/ZmCkeyaADpcDl6SbSpAp" alt=""><figcaption></figcaption></figure>

🔹 **Right to View Assets with** [**Consent Status** ](https://support.hivo.co/consent/consent-status)**(If applicable)** *(Only if your organization has the Consent module activated)*

* If your organization has activated the Consent module, assets may be hidden if the user does not have permission to view specific statuses.
* How to check: Access the group -> Edit User Right -> scroll to the Consent section to review assigned rights.&#x20;
* Ensure the group has the ***"View assets with ANY consent status"*** right to prevent assets from being hidden due to missing consent information.

<figure><img src="/files/j4VK6uSjenxgbmjkV8zo" alt=""><figcaption></figcaption></figure>

### 2. Check Folder and Asset Level Permissions

If the group permissions are correct, the issue may lie within the security rules applied directly to the storage location.

#### 2.1 [Folder Permissions](https://support.hivo.co/library/folder-management-tools/folder-permissions)

**HIVO utilizes Inheritance rules**. If a parent folder restricts access, all subfolders and assets within it may also be hidden from that user.

* Therefore, if you only want the user group to access the subfolder, you need to go to the subfolder and grant permission to that specific user group.
* How to check: Switch to Folder View -> **go to the subfolder** -> click the down arrow -> select **Edit Permissions and add permission for the specific user group.**

<figure><img src="/files/degRGu7owabXgBldOVtw" alt=""><figcaption></figcaption></figure>

#### 2.2 [Asset Level Permissions](https://support.hivo.co/assets/assets-permission)

If an asset does **not inherit permissions** from its folder or requires unique access rules, you must manually grant permissions to the User Group.

**🔹 Option 1**:&#x20;

* Go to the Library -> **Select one or more assets** -> Click Edit Permission. Then, **select the group and assign the appropriate rights.**

<figure><img src="/files/DSM3lgjVCvqD1jYqzcNP" alt=""><figcaption></figcaption></figure>

**🔹 Option 2 (Individual Action):**&#x20;

* Access the **Asset Detail page** -> Select **Edit Permission** from the toolbar.

<figure><img src="/files/zE3DbW1Et22SPlSOccBE" alt=""><figcaption></figcaption></figure>

### 3. Check Upload Approval Status

&#x20;*(Only if your organization has the Upload Approvals feature activated)*

HIVO provides Approval Workflow to automate and simplify the asset lifecycle. Assets may not be visible simply because they have not yet completed the internal review process.

* **Assets Pending Approval:** Newly uploaded assets will not appear in the general Library until they have been reviewed and Approved by the designated stakeholders.
* How to check: Navigate to the **Approval section** -> select the [**Upload Approval tab** ](https://support.hivo.co/approvals/upload-approvals)to check if the assets are currently in a "Pending" state.

<figure><img src="/files/ycTIXMvpg9ZtKxe9OcNn" alt=""><figcaption></figcaption></figure>

If you have any questions, don't hesitate to ask, we're always here to help!


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